Overview

Fast-food Restaurant Franchise has yearly worldwide sales of over 10 billion. FRF manages 11,300 restaurants in more than 58 countries and employs over 345,000 staff serving an estimated 680 customers per restaurant, per day.

Requirements

FRF needs to manage a range of publicity and training information for operations performed by their respective franchisees around the world, including; China, Japan, Korea, Taiwan and Thailand. Information includes manuals, handbooks, checklists and training procedures on interactive media. There is also information involving change of procedures to be released to specific countries or across the region at very short notice. FRF has strict policies on content quality and confidentiality of proprietary information. These are to be centrally processed, tracked and distribution controlled to respective franchisees.

Response

Collaborating as a virtual department, IPPWORLD worked closely with FRF's HQ (the information source) and their Asia Pacific offices. Project strategies, timelines for development phases and budgets were evaluated and identified.

• Conducted research on audience demographics and cultural competencies; developed tactical project delivery approach strategies, identified and sourced respective development team's capacity and technical skills.
• Trained and assembled dedicated team members specific to FRF's development requirements. Respective teams consist of Project Analyst, Delivery Manager, Translators, Editors, Artists, Application Programmers, Interactive Media Designers, Print and Replication Specialists, Quality Assurance Specialists, Data Warehousing and Document Distribution Coordinators.
• Extracted information into Content Management Systems (CMS) and managed CMS for content variants and dedicated terminology.
• Developed relational databases for technical jargon and terms specific to FRF's operations and unique to each country's environment.
• Launched advanced content translation and integration processes for various delivery platforms. Managed content databases sensitive to currency, access authorization and confidentiality.
• Implemented information adaptive strategies for content accuracy and presentation quality, consistency with corporate concept and design elements, editorial appropriateness, prepress graphics and print-ready artwork.
• Managed regional activities for printing of documents, replication of multimedia assets, data warehousing and coordination on distribution.

Overview

Hazard Management Consultant specializes in commercial property insurance and risk management solutions. HMC offers risk transfer strategy and loss prevention engineering and research.

Requirements

HMC produces a variety of publicity and product information, such as; brochures, periodicals, presentations, technical data sheets, onsite worksheets, checklists, forms and training contents. These are needed to support their business in China, Indonesia, Israel, Japan, Korea, Taiwan and Thailand.

Response

HMC engages IPPWORLD as a virtual department working closely with HMC's HQ and their regional offices. Development requirements were identified for respective target countries needs, and activities include:

• Research on audience demographics and cultural competencies. Identified tactical project and delivery approach strategies, translation resource, capacity and technical skills.
• Assembling dedicated project teams specific to HMC's requirements. Teams include Delivery Manager, Translators, Editors, Artists, Print and Replication Specialists, Quality Assurance Specialists, Document Logistics and Distribution Coordinators.
• Extraction of source information from print artwork apps and Content Management System, as well as managed respective CMS Databases for content variants and customization of Translation Memory Libraries and multilingual pairs of dedicated glossaries.
• Development of relational databases for customized jargon and terms unique to HMC's products and specific to industries of each target country.
• Performing advanced content translation and integration processes for respective delivery platforms. Managed content databases sensitive to linguistic peculiarities, currency and confidentiality.
• Implementing adaptation and transformation of technical content, including standardization of corporate concept and design, content quality and editorial appropriateness, scripting, testing and debugging interactive assets, finalizing prepress graphics and print-ready artwork.
• Managing offset printing, replication, packaging and logistics of publicity and training materials for regional markets. Providing centralized coordination on administration and distribution activities.

Overview

Technology based Network Solutions Manufacturer specializes in digital network operations, equipment and education, is the world's leader in Internet Network Solutions. NSM has over two decades of operations and more than 34,000 employees worldwide.

Requirements

NSM needs to manage a range of corporate publicity and consumer materials including educational courseware, handouts, product catalogues and staff handbooks. There are regular training seminars and global conferences held at various venues around the world. NSM has internally developed source materials in English that require localization and preparation for distribution to markets in the Asia Pacific region, including China, Korea and Thailand inline with specific programs for respective countries.

Response

Collaborating as a virtual documentation department of NSM, IPPWORLD worked closely with NSM's HQ in the US and their Asia Pacific HQ in Singapore. Project development strategies and delivery phases were identified and established.

• Conducted research on audience demographics and cultural competencies; developed tactical project strategies and delivery approach. Planned dedicated development team resources, capacity and technical skills.
• Assembled dedicated development teams specific to NSM's program materials and requirements. Teams include Project Analysts and Delivery Managers, Conference Interpreters, Editors, Translators, Artists, Application Programmers, Printing and Replication Specialists, Quality Assurance Specialists and Document Distribution and Data Warehousing Coordinators.
• Extracted information into Content Management System (CMS) and managed CMS for content variants and customization of terminology.
• Develop relational databases for glossaries and technical jargon specific to NSM's programs and unique to each country's market.
• Assembled dedicated Conference Interpretation Teams ready to be deployed to NSM business conferences and seminars. Managed travel and accommodation requirements and supervised Interpretation Teams at respective locations.
• Launched advanced content translation and integration development for various delivery platforms. Managed content databases sensitive to NSM's proprietary information and target market's requirements.
• Implemented and managed content adaptation and quality assurance procedures on corporate concept and design elements, content structure and editorial appropriateness. Finalized press-ready artwork, printing, packaging, logistics and distribution.

Overview

Germany-based Global Automobile Manufacturer specializes in high performance vehicles, consulting, engineering, automotive supplies, insurance and financial services. GAM has over 11,500 worldwide employees and achieves a revenue turnover of over €6.3 billion.

Requirements

To manage a range of corporate publications and consumer product information, including pre-sales catalogues, technical specification sheets, reseller training materials, after-sales surveys and customer responses. GAM requires IPPWORLD to collaborate with their appointed Customer Loyalty Agency on developments for various materials and campaign launches for their Asia-Pacific markets, including China, Hong Kong, Korea and Taiwan. Respective information is to be managed in strict confidentiality and to be ready for distribution within controlled timelines for respective country's programs.

Response

Collaborating as a virtual localization and documentation center, IPPWORLD worked closely with GAM's HQ in Germany, their Asia Pacific HQ in Singapore and their appointed Agency in Singapore and Shanghai. Information localization and development activities were evaluated and strategize to meet campaign launches.

• Conducted research on audience demographics and cultural competencies, identified tactical project strategy and delivery approach, development team resources, capacity and technical skills.
• Assembled and prepared development teams specific to GAM's information requirements. Teams included Project Analysts and Delivery Managers, Editors, Translators, Graphic Artists, Application Software Programmers and Quality Assurance Specialists.
• Extracted information into Content Management System (CMS) and managed CMS for content variants and customization of terminology.
• Developed relational databases for multilingual glossaries and technical jargons specific to GAM products and unique to each country's market.
• Launched advanced content translation and integration development processes for various delivery platforms and managed content databases sensitive to confidentiality and their release timelines.
• Implemented adaptation and quality assurance procedures on corporate concept and design elements, content structure and editorial appropriateness, press-ready artwork and printer's blueline proofs.